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I grew up in beautiful Port Stephens, NSW, and moved to Cairns when I was 12. After finishing high school, I went straight into the banking industry and spent 16 years with one of the major banks. During that time, I worked across a range of roles from teller to management and everything in between . During my time I discovered my love for home lending and helping people achieve their home-buying dreams.
Over the years, I’ve found my focus shifting more toward building genuine relationships and delivering great customer service. I love being able to assist my clients — whether it’s buying their very first home or their tenth — and being a part of that journey with them.
After working with Astute professionally for many years, I knew it was a team that truly cared about its clients. Joining them felt like a natural fit, and I’m proud to be part of a supportive and experienced group that helps clients with all aspects of their financial journey — from home loans and insurance to financial planning and accounting.
I found every time I rang the office with a query the phone was answered promptly. Gus and his team stayed in contact at all times either by email or phone just to make sure I had complete understanding of the forms I was signing and the procedures they were taking to finalise the loan. I was never left wondering what happens next.
After having issues with another broker and losing a settlement, we were recommended by solicitor. After speaking with Billie she was honest and open about my options. The entire process was dealt with promptly and efficiently with minimal to no stress.
I found the whole experience easy & everyone there were so lovely n friendly & also available any time to answer any questions we had.
We were recommended from friends to see Fei Chan to discuss buying investment property. He was very polite, friendly, sincere and honest. But most importantly, he has made it clearer for us on how to build our property portfolio for a better future. For that, I too highly recommend his service to others.
We greatly appreciate your efficiency and persistence in helping us purchase our property.
It was a long awaited dream for us to give our kids and ourselves the space and serenity we’ve found. Thank you so much for playing an integral part of that dream coming to fruition.
John and the team looked after us on many fronts from mortgage, superannuation and even life insurance. We even compared rates on our new vehicle lease and Astute came through better than any bank.
These guys definitely have the XFactor
Billie is friendly and genuine. She is knowledgeable about the products she talks about and comes across as someone who will work hard to get you the best possible deal.
Simon Cody is a model financier… Courteous and talented… He’s an asset to the home loan industry
